FAQ

We specialize in premium equestrian equipment for riders and horses, offering everything from riding apparel and safety gear to horse care products and competition equipment. Our product range includes Artificial Aids, Bits, Care Products, Casual Clothes, Fly Bonnets & Masks, Grooming supplies, Halters & Leads, Horse Blankets, Bridles, Leg Protection, and more.

Our headquarters are located at 7506 Harvey Street, Panama City, FL 32404, USA. All orders are processed and shipped from this location.

Each product page includes detailed sizing charts. For riding breeches, helmets, and footwear, we recommend measuring yourself carefully and comparing with our size guides. If you’re between sizes, we suggest sizing up for comfort.

We carry blankets for various weather conditions. Product descriptions specify whether items are designed for summer fly protection, moderate weather, or winter insulation. Look for the “season” specification in each product’s details.

We provide two convenient shipping methods:
1. Standard Shipping: $12.95 flat rate via DHL or FedEx (10-15 business days after dispatch)
2. Free Shipping: For orders over $50 via EMS (15-25 business days after dispatch)

Yes! We ship worldwide except to some remote areas and certain Asian destinations. International customers should note that they may be responsible for customs duties or import taxes in their country.

All orders are processed within 1-2 business days from our Florida headquarters. During peak seasons or major equestrian events, processing may take slightly longer. You’ll receive email confirmation with tracking when your order ships.

We offer a 15-day return policy from the date of receipt. Items must be unused, in original condition with tags attached. Please contact us at [email protected] to initiate a return.

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.

We accept: Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.

Absolutely. We use industry-standard encryption to protect all transactions. We never store your complete payment details on our servers.

No, you can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive special offers.

Our customer service team is available via email at [email protected]. We typically respond within 24 hours during business days.

First check your tracking information. If your package is significantly beyond the estimated delivery window, please contact us with your order number and we’ll investigate with the carrier.

Yes! For large orders (typically over $500), please contact us directly at [email protected] for potential volume discounts.