At Equestrian Supplies Shop, we’re committed to delivering premium equestrian equipment to riders and horse professionals worldwide. Whether you’re shopping for competition gear, riding apparel, or horse tack, we want your experience to be as seamless as a perfect canter transition.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

Standard Shipping: $12.95 via DHL or FedEx

  • Delivery within 10-15 business days after shipment
  • Recommended for time-sensitive orders
  • Full tracking included

Free Shipping: Available on orders over $50 via EMS

  • Delivery within 15-25 business days after shipment
  • Basic tracking available

Note: Delivery times may vary for international destinations (excluding Asia and certain remote areas). Customs fees may apply for international orders.

Returns & Exchanges

We stand behind our products and want you to be completely satisfied with your purchase. If you need to return or exchange an item, please follow these steps:

Our Return Policy

  • Returns accepted within 15 days of receiving your order
  • Items must be unused, in original condition with all tags attached
  • Original packaging required
  • Proof of purchase must be provided

Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

  • Care Products (opened or used horse grooming items)
  • Riding Helmets (safety equipment cannot be returned once packaging is opened)
  • Riding Footwear showing signs of wear
  • Personalized or custom-made items from our Saddle Accessories or Horse Show Clothes sections

Return Process

Step 1: Submit Your Request
Email our customer service team at [email protected] with:

  • Subject: “Return/Exchange Request – Order #[Your Order Number]”
  • Product details (name, size/color)
  • Reason for return/exchange
  • Your preferred resolution (refund or exchange details)
  • Confirmation that items are unused with tags attached
  • Your full name and contact number

Step 2: Receive Return Authorization
Within 1-2 business days, we’ll email you:

  • Return authorization number
  • Shipping instructions
  • Return address: 7506 Harvey Street, Panama City, US 32404

Step 3: Ship Your Return
Package your item securely and include:

  • Original packing slip or order confirmation
  • Return authorization number clearly visible

Important: We recommend using a trackable shipping service. You are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after receipt
  • Refund Method: Original payment method (Visa, MasterCard, JCB, PayPal)
  • Refund Timeline:
    • Credit/Debit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing

For exchanges, we’ll ship your new item once the return is processed. Shipping times follow our standard delivery estimates.

Damaged or Incorrect Items

If you receive a damaged item or wrong product:

  • Contact us within 48 hours of delivery
  • Include photos of the damaged/incorrect item and packaging
  • We’ll arrange for a replacement or refund and provide a prepaid return label if needed

Equestrian Experts Here to Help

Our customer service team consists of experienced riders who understand your equestrian needs. If you’re unsure about sizing for riding breeches or compatibility of tack items, contact us before ordering—we’re happy to provide expert advice to ensure you get the right equipment the first time.

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST

We appreciate your trust in Equestrian Supplies Shop for your horse riding essentials and are committed to making your shopping experience as smooth as a well-trained dressage test.

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