Term and Conditions

Last Updated: [Insert Date]

1. About Our Shop

Equestrian Supplies Shop (“we,” “us,” or “our”) specializes in premium equestrian equipment for riders and horse professionals worldwide. Our product range includes:

• Riding apparel and safety gear
• Horse tack and equipment
• Grooming and care products
• Competition and show gear

We cater to dedicated equestrians who value quality, performance, and expert service in their riding equipment.

2. User Obligations and Responsibilities

2.1 Account Information

When creating an account or making a purchase, you agree to:

• Provide accurate and complete information
• Maintain the confidentiality of your account credentials
• Notify us immediately of any unauthorized use of your account

2.2 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Misrepresent your identity or provide false information
• Use our products in any way that violates safety standards

3. Products and Services

3.1 Product Descriptions

We strive for accuracy in all product descriptions, images, and specifications. However, slight variations may occur. If you receive a product that differs significantly from its description, please contact us immediately.

3.2 Product Availability

All products are subject to availability. We reserve the right to discontinue any product without notice.

3.3 Safety Equipment

Riding helmets and other safety equipment must be properly fitted and used according to manufacturer guidelines. We strongly recommend professional fitting advice for all safety gear.

4. Orders and Payment

4.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending you an order confirmation email. We reserve the right to refuse any order for any reason.

4.2 Pricing

All prices are in US dollars and are subject to change without notice. While we check prices regularly, errors may occur. If we discover an error in pricing, we will contact you before processing your order.

4.3 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is processed at the time of order. Your card will be charged when we ship your items.

4.4 Sales Tax

Applicable sales tax will be added to your order total based on your shipping address.

5. Shipping and Delivery

5.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email with tracking information once your order ships.

5.2 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: Available on orders over $50 via EMS (15-25 business days after shipment)

Delivery times may vary for international destinations (excluding Asia and certain remote areas). Customs fees may apply for international orders.

5.3 Delivery Issues

If your order appears lost or delayed, please contact us immediately. We will work with the carrier to resolve the issue.

6. Returns and Exchanges

6.1 Return Policy

We accept returns within 15 days of receiving your order, provided that:

• Items are unused and in original condition
• All original tags are attached
• Original packaging is included
• Proof of purchase is provided

6.2 Non-Returnable Items

For health and safety reasons, we cannot accept returns on:

• Opened or used care products
• Riding helmets with opened packaging
• Riding footwear showing signs of wear
• Personalized or custom-made items

6.3 Return Process

To initiate a return:

1. Email us at [email protected] with your order details and reason for return
2. Wait for our return authorization
3. Ship items to: 7506 Harvey Street, Panama City, US 32404

You are responsible for return shipping costs unless the return is due to our error.

6.4 Refunds

Refunds are processed within 3-5 business days after we receive your return. The refund will be issued to your original payment method.

7. Intellectual Property

All content on our website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use any content without our express written permission.

8. Liability Limitations

8.1 Product Use

Our products are designed for equestrian use by properly trained individuals. We are not liable for any injury or damage resulting from improper use of our products.

8.2 Website Use

We strive to keep our website accurate and available, but we cannot guarantee it will be error-free or uninterrupted. We are not liable for any damages resulting from website use.

8.3 Maximum Liability

Our maximum liability to you for any claim related to our products or website shall not exceed the purchase price of the product in question.

9. Privacy

Your privacy is important to us. Please review our separate Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions.

11. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site after changes constitutes acceptance of the new terms.

12. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Email: [email protected]
Business Hours: Monday-Friday, 9AM-5PM EST